At ecrandal we are dedicated to your satisfaction.  
We strive to create the highest quality product 
that is designed to last a lifetime.  
If our copper cookie cutters fail to meet those standards 
we will repair or replace them.  
We thank you for choosing to purchase our cutters 
and for supporting our home-based family business 
where everything is made right here in our home.

Scroll down page to see shipping rates to various countries 
and a special note about new changes to 

Contact us at

anytime if you ever have any questions or comments for us. 
Our mailing address is:
P.O. Box 7795, Flint MI  48507 

If you ever have any problems at all please let us know 
and we will do all we can to make it right.
All comments are welcome!

USA shipping rates
 USA  delivery only

up to $19.99.....................$3.00

up to $29.99.....................$4.00

up to $39.00......................$5.00

up to $99.99.....................$6.00

$100 or over.....................FREE!

shipping rates

We charge actual shipping costs 
plus a small handling fee equal to above USA shipping ($3.00 to $6.00 max). We waive handling
fees if your order total is $100.00 or more.

To give you an idea of shipping charges for your country, here are some quotes based on a 1 lb, 2 lb, or 3 lb shipment.  We ship all International orders USPS 1st-class unless you specify a faster ship method.  Please contact us when placing your order to request a faster ship method.

These quotes are based on USPS shipping information taken 7/08/13.
not all countries are represented here, but we do ship to most anywhere. 

Shipping to: Australia, France, Germany, Great Britian, Greece, Hong Kong, Ireland, Israel, Italy, Netherlands, Russia, Scotland, Spain, Sweden...
1 lb....$16.75
2 lb....$24.15
3 lb.... $31.55
Shipping to: Bahamas, India, New Zealand, Malaysia, Peru, Philippines, Singapore, South Africa, Thailand...
1 lb....$16.25
2 lb....$24.05
3 lb....$31.85
Shipping to: Mexico...
1 lb.... $15.05
2 lb....$21.25
3 lb....$27.45

Shipping to Canada
8 oz....... $7.70
1 lb........ $9.50
2 lb.......$14.54

When your order is ready, we will bill you for actual shipping charges prior to shipment.

Customer Service
ecrandal copper cookie cutters
Ordering policy!
We are a small family-run business, it is just
the two of us, no employees!  We only have about 50% of our cutters already made and in stock, the rest of them are made-to-order in the order received.  
There are times when we are experiencing a high volume of orders when you may have to wait 2-3 weeks or more for your cutters to be completed.
If you are placing a large order or have a time sensitive issue, please contact us!   If we have your cutter(s) in stock we try to ship within 48 hours.  We may charge a RUSH fee for any cutter(s) that are not in stock if you need your
order in less than a week.
 Thank you for your understanding. 
We do all that we can to accommodate any needs that are possible. We try to give personal service to everyone and value each of you.  If you contact us we try to respond within 24 hours unless it's a weekend!
Weekends and holidays are spent with our family.
Thank you!
We look forward to meeting you!